At Chetanthebackbencher, we strive to provide high-quality products and a smooth shopping experience. If you need to return an item, please review our policy below.
📌 Returns
- You can return eligible items within 1-2 days of delivery.
- Items must be unused, unworn, and in original packaging with all tags intact.
- Only defective items will be accepted for return, accompanied by video proof.
- Video proof is mandatory for initiating a return—without it, the return request will not be accepted.
- If the product is defective, the issue must be visible in the video to qualify for a return.
🔄 Return Process
- Record a clear unboxing video showing the product’s condition upon delivery.
- Contact our support team at thebackbencherproducts@gmail.com with the video proof and order details.
- If approved, we will provide return shipping instructions.
- Send the item back using a trackable shipping method.
- Once received and inspected, we will process your refund or exchange.
💰 Refunds
- Refunds will be credited to your original payment method within 3-4 business days after approval.
- If your refund is delayed, check with your bank or payment provider before reaching out.
âš¡ Exchanges
- Ensure the defect is visible in the video before requesting an exchange.
- For defective or incorrect products, we offer replacements.
- You must pay the price difference if you wish to upgrade to a more expensive product during the replacement process.
📞 Need Help?
For return and refund inquiries, contact us at thebackbencherproducts@gmail.com or +91 80766 15512.
We value your trust and are committed to ensuring a seamless shopping experience! 😊